Laneway Learning

FAQs

Here are some answers to the most common questions we get! If the answer to your question isn’t here, you can also take a look at our Terms and Conditions and ‘Insider Tips‘.

If you would like to get in contact with us, send an email to melbourne@lanewaylearning.com.

Tickets

  • I want to register for a class but can’t pay now, what should I do?

    If you would like to attend a class but can’t pay straight away don’t worry. Go ahead and register and then send an email to melbourne@lanewaylearning.com to let us know. We will reserve your place and work out payment details that suit your situation.

    Unfortunately, if you do not contact us we cannot guarantee that your place will be secure. Additionally, as classes often sell out very quickly please email us as soon as possible to make sure that you don’t miss out.

  • I can no longer attend a class, can I get a refund?

    If you need to cancel your place at a class and you give us at least 48 hours notice (by email) then we are happy to transfer your payment to a different class of your choosing or issue a refund. If you booked for more than one person please let us know the name(s) of the person(s) who can no longer attend.

    Unfortunately, we cannot give refunds or credits for cancellations that are received with less than 48 hours notice, but please do still let us know if you are not coming. You are also welcome to give your ticket to a friend or sell it on – just let us know who to expect.

    Please note that multi-part classes are sold and refunded as one item. Cancellations must be received at least 48 hours before the first class to receive a refund or credit.

  • What do I do if I have accidentally paid twice?

    Don't panic! Just email us at admin@lanewaylearning.com as soon as you notice and we can refund one of the spaces. There is no need to lodge a dispute through PayPal or your bank (it will take longer!).

    Please get in touch at least 48 hours before the class.

  • Do you do gift cards?

    Yes we do. You can purchase a gift voucher through our website.

  • How do I redeem a gift voucher?

    To redeem a gift voucher, register for the class you are interested in and then send an email to admin@lanewaylearning.com telling us your name, the class you have registered for and the voucher ID. We’ll do the rest.

  • I want to attend a class that has sold out, what can I do?

    If a class you want to attend has sold out click the ‘join the waiting list’ button and then enter your details.

    When we receive a cancellation for a class we will email the first few people on the waiting list to let them know that a space is available. If you are still interested, all you need to do is hop onto the website and register and pay like normal to secure your spot.

    If it’s last minute we will put a shout out on Twitter and Facebook too.

    Please note that we are not able to read every entry in the ‘anything else’ box so if you have something important please consider sending us an email.

  • You ran a class that I was interested in but couldn’t attend, will you rerun it?

    We keep a tally of the number of requests we receive for classes to be run again and will try to repeat any one that is particularly popular. So, get your vote in and keep an eye on the website! We also use the waiting list as a way to monitor popularity so it’s a good idea to sign up if you’re keen.

Classes

  • Do I need a ticket?

    When you attend a Laneway Learning class we’ll have your name on the door so there’s no need to have a ticket or print off your confirmation email. Saving trees and time!
  • What time should I arrive for a class?

    Our classes start at the advertised time so please aim to arrive a few minutes beforehand so you can be ready to begin.

    However, some of our venues open especially for us in the evening so if you turn up too early you may find yourself standing out in the laneway! A good guide is to arrive no more than 15 minutes before the start of your class.
  • I have seen photos from previous classes, if I attend Laneway Learning can I avoid being in these?

    Of course! We like to take photographs of our classes and do use some of the shots to promote Laneway Learning, but we would never use an image if it included someone who was camera shy. So, although we never link any names to the photos, please let us know when you arrive if you would rather not appear in these at all.
  • Are you wheelchair accessible?

    Our accessibility varies between venues and is detailed on our Where Are We? page. If you have any concerns or require further information send us an email at melbourne@lanewaylearning.com and we can chat about it.
  • Can I bring a child or baby?

    Laneway Learning classes are aimed at adults and are a great way to unwind and have a bit of time off!

    However, we are happy to welcome supervised, younger learners that would like to participate in the class (unless there’s alcohol involved). And, although it’s rare, we do have wee-uns at class occasionally, as long as they don’t disrupt the class. Please be aware that we don’t have any facilities for babies or children.

    If you have any questions or concerns just drop us a line and we will be happy to help.

  • Do you run private classes?

    We are pleased to offer a selection of private packages. Please get in touch with us by emailing melbourne@lanewaylearning.com and let us know what you are looking for.

  • Do you have a lost property box?

    Yes we do, usually at our venues depending on storage space.

    If you left something behind after a class at it isn't at the venue, drop us an email at melbourne@lanewaylearning.com with a description of the item and which class you were at when you lost it. We'll let you know if we found it and where you can pick it up from.

    We look after unclaimed property for one month.

Get Involved

  • How can I teach my own class?

    Go to our ‘Want to Teach?’ page and send us a message! We can’t wait to hear from you.
  • I’m in love! Can I help facilitate Laneway Learning?

    If you’d like to be involved with Laneway Learning behind the scenes just drop us a line at melbourne@lanewaylearning.com and we can chat more.

Contact

  • What’s Laneway Learning all about?

    To find out more about us and our philosophy take a look at the ‘Who Are We?’ part of our ‘About Us’.
  • Where are you?

    Laneway Learning classes happen all around the city and we don’t have an office. More information about our locations and maps can be found on our ‘Where Are We?’ page.